btg99 Responsible Gaming — Play Smart, Stay Safe

Gambling is a form of entertainment, and at btg99 we want every player's experience to remain exactly that — entertaining, voluntary, and within personal financial limits. btg99 takes responsible gaming seriously and has built a range of player-protection tools directly into the platform. These tools are available to every registered player at any time, free of charge, without needing to contact support.

We recognise that for a small number of people, gambling can stop being entertainment and start causing harm. Problem gambling can affect your finances, your relationships, your work, and your mental health. If you feel that gambling is no longer fun, that you are spending more than you intended, or that it is interfering with other areas of your life, we strongly encourage you to use the tools on this page and to reach out to btg99 support immediately. Our team is available 24 hours a day, seven days a week.

btg99's deposit limit tool lets you set a maximum amount you can deposit into your btg99 account over a defined period — daily (24 hours), weekly (7 days), or monthly (30 days). Once a limit is set and active, the system will automatically decline any deposit attempt that would cause your total deposits for that period to exceed the limit you have set. This gives you full, automatic control over how much you can fund your account in any given window, without relying on willpower in the moment.

Decreasing your deposit limit takes effect immediately — as soon as you save the change in your account settings, the new lower limit applies. Increasing your deposit limit, however, is subject to a mandatory 72-hour cooling-off period before the higher limit becomes active. This delay is deliberate: it protects you from making impulsive decisions to increase your spending during a session when emotions are running high. If you change your mind and reduce the limit again within that 72-hour window, the reduction takes effect immediately and the pending increase is cancelled.

It is easy to lose track of time when you are engaged in an entertaining game session. btg99's session time reminder tool sends you an on-screen notification after you have been playing continuously for a duration you choose — 30 minutes, 60 minutes, or 90 minutes. The reminder appears as a clear on-screen alert that tells you how long you have been playing and prompts you to consider taking a break. The reminder does not force your session to end — that decision remains entirely yours — but it ensures you always have accurate information about how long you have been playing, giving you the opportunity to make a conscious, informed choice about whether to continue.

Self-exclusion is the most powerful responsible gaming tool available at btg99. When you activate self-exclusion, your btg99 account is immediately suspended for the exclusion period you select, and you will be unable to log in, deposit, place bets, or access any real-money features of the Platform for the duration of the exclusion. Self-exclusion periods available at btg99 are: 30 days, 90 days, 6 months, 1 year, and permanent exclusion. Once a self-exclusion is activated, it cannot be reversed or shortened during the exclusion period — this is intentional, and is designed to give you the firm boundary you need. During self-exclusion, btg99 will use commercially reasonable efforts to prevent the excluded account from opening new accounts on the Platform. Any remaining balance in your account at the time of self-exclusion will be returned to your registered bKash or Nagad wallet upon request.

Problem gambling can develop gradually and is not always easy to recognise. The following warning signs may indicate that gambling is becoming a problem. If several of these apply to you, we encourage you to use btg99's self-exclusion tool or to contact our support team right away.

btg99 is strictly a 21+ platform. We do not knowingly permit any person under the age of 21 to register an account or use any part of the btg99 Platform. During registration, every new player is required to confirm they are 21 years of age or older. btg99 also conducts age verification as part of its mandatory KYC process — players who cannot verify their age will not be permitted to deposit, wager, or withdraw funds.

If you are a parent or guardian and are concerned that a person under 21 in your household may have accessed the btg99 Platform, please contact us at [email protected] immediately. btg99 will investigate and take appropriate action, including account closure and return of any funds. We also recommend using parental control software to restrict access to gambling websites on shared devices used by minors in your household.

If gambling is causing you distress, affecting your finances, your work, or your relationships, please reach out for help. The following resources and options are available to you. Taking the first step of asking for help is a sign of strength, not weakness.