btg99 Privacy Policy — Your Data, Protected

btg99 ("btg99", "we", "us", "our") is committed to protecting the privacy and personal data of all users of the btg99 platform ("Platform"). This Privacy Policy ("Policy") describes how btg99 collects, uses, stores, shares, and protects personal data in connection with your use of the btg99 website and services. It applies to all registered players, visitors, and any individual who interacts with the btg99 Platform from Bangladesh or elsewhere. By registering an account or using the btg99 Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read in conjunction with btg99's Terms and Conditions, which are incorporated by reference and available on the Terms & Conditions page of the Platform. Defined terms used in this Policy that are not defined here have the same meaning as in the Terms and Conditions. This Policy may be updated from time to time; the date at the top of this page reflects the most recent revision. Your continued use of the Platform following any update constitutes acceptance of the revised Policy.

btg99 collects personal data that you provide directly to us, data generated by your use of the Platform, and in limited circumstances, data from third-party sources where permitted by law. The specific categories of personal data we collect are set out below.

btg99 uses your personal data only for the purposes described in this Policy. We do not use your personal data for purposes that are incompatible with the reasons for which it was collected. The primary purposes for which btg99 uses personal data are as follows:

• Account creation and management: to register your account, verify your identity (KYC), process your login, and maintain the security and integrity of your account on the btg99 Platform.
• Payment processing: to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and connected Bangladeshi bank channels, and to maintain an accurate record of your financial transactions on the Platform.
• Regulatory compliance and AML: to comply with our legal obligations under applicable anti-money laundering (AML) laws, Know Your Customer (KYC) requirements, and any other applicable regulations. This includes reporting suspicious transactions to relevant authorities where we are required to do so by law.
• Responsible gaming: to monitor your gaming activity for indicators of problem gambling, to enforce account-level responsible gaming tools such as deposit limits and self-exclusion, and to contact you with responsible gaming information where our monitoring indicates it may be appropriate.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, collusion, and any other conduct prohibited by btg99's Terms and Conditions.
• Customer support: to respond to your account queries, resolve disputes, process complaints, and provide you with technical assistance related to your use of the btg99 Platform. Support communications may be recorded for quality assurance and training purposes.

btg99 does not use your personal data for behavioural advertising to third-party platforms, and we do not sell, rent, or trade your personal data to any third party for their own marketing purposes. Where btg99 sends you promotional communications about its own offers (such as bonus promotions), you may opt out at any time by contacting support at [email protected].

btg99 processes your personal data only where it has a lawful basis to do so. The legal bases on which btg99 relies for processing personal data are:

• Contractual necessity: processing that is necessary to perform the contract between you and btg99 — including operating your account, processing your deposits and withdrawals, and resolving disputes. Without this processing, btg99 cannot provide its services to you.
• Legal obligation: processing that is necessary for btg99 to comply with its legal obligations, including AML and KYC regulatory requirements, age verification obligations, and mandatory reporting duties to relevant authorities.
• Legitimate interests: processing for the purposes of fraud detection, Platform security, responsible gaming monitoring, and improving Platform performance — where these interests are not overridden by your privacy interests or fundamental rights.
• Consent: where btg99 relies on your consent to process personal data (for example, for optional promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. Withdrawal of consent does not affect processing based on other legal bases.

btg99 does not sell, rent, or trade your personal data to any third party. btg99 shares personal data only in the limited circumstances described in this section, and only to the extent necessary for the stated purpose.

The categories of recipients with whom btg99 may share your personal data are:

• Payment service providers: btg99 shares transaction data with the payment service providers processing your deposits and withdrawals (including bKash, Nagad, Rocket, Upay, and connected Bangladeshi banks) solely to the extent required to process the transaction and comply with associated regulatory obligations.
• Game content providers: btg99 shares a session token and anonymised player identifier with the third-party game studios whose games you play (such as Pragmatic Play, Evolution Gaming, Ezugi, and Spribe) to enable the game session to function. These providers receive only the minimum data required to deliver the game service and are contractually prohibited from using it for any other purpose.
• Regulatory and law enforcement authorities: btg99 will disclose personal data to competent regulatory, law enforcement, or judicial authorities where required to do so by applicable law, court order, or lawful authority request. btg99 will, where legally permitted, notify affected players of such a disclosure.
• Technology and infrastructure service providers: btg99 uses third-party technology providers for Platform hosting, data storage, security services, and analytics. These providers act as data processors on behalf of btg99 and are bound by data processing agreements that restrict their use of your data to the purposes specified by btg99.

All third parties with whom btg99 shares personal data are required, by contract, to implement appropriate technical and organisational security measures to protect the data, to use it only for the purposes for which it was shared, and to comply with applicable data protection requirements. btg99 does not knowingly transfer personal data to recipients in jurisdictions that do not provide an adequate level of data protection without implementing appropriate safeguards.

btg99 uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device by a website server. They are used to maintain your session state (keeping you logged in during a game session), remember your preferences, and collect anonymised analytics data about how the Platform is used. btg99 does not use cookies to serve third-party advertising or to track your activity on websites other than the btg99 Platform.

The types of cookies btg99 uses are: (a) strictly necessary cookies, which are essential for the Platform to function and cannot be switched off — these include session authentication cookies and security cookies; (b) functional cookies, which remember your preferences such as language settings; and (c) analytics cookies, which collect anonymised data about Platform usage patterns to help btg99 improve its service. You may control cookie settings through your browser. Disabling strictly necessary cookies will prevent the Platform from functioning correctly.

btg99 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by applicable law. The key retention periods that apply to the main categories of personal data held by btg99 are as follows: account registration and identity data is retained for the duration of your account and for a period of five years following permanent account closure; financial transaction records are retained for a minimum of five years from the date of the transaction, in accordance with applicable AML record-keeping requirements; gameplay and betting activity records are retained for a minimum of three years from the date of the activity; and customer support communications are retained for two years from the date of the communication.

When the applicable retention period expires and there is no longer a legal basis for retaining your data, btg99 will securely delete or anonymise your personal data. Where data is anonymised rather than deleted, it may be retained indefinitely for statistical and analytical purposes as it no longer constitutes personal data. You may contact btg99 at [email protected] to request information about the specific retention period applicable to your data.

btg99 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include SSL/TLS encryption for all data transmitted between your device and the btg99 Platform, encrypted storage of sensitive personal data at rest, access controls restricting internal access to personal data to authorised personnel on a need-to-know basis, regular security assessments of Platform infrastructure, and monitoring systems designed to detect and respond to security incidents.

While btg99 takes data security seriously and maintains appropriate security measures, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials — do not share your password or one-time passcode with anyone. If you suspect that your btg99 account has been accessed without your authorisation, please contact btg99 support immediately at [email protected] so we can take prompt action to secure your account.

As a data subject, you have the following rights in respect of your personal data held by btg99. To exercise any of these rights, please contact btg99 at [email protected] with a clear description of your request and sufficient information to allow btg99 to verify your identity. btg99 will respond to all valid rights requests within 30 days of receipt, and will notify you if a longer period is required.

Please note that some of the rights above are not absolute and may be subject to limitations under applicable law. For example, btg99 cannot delete transaction records that it is legally required to retain under AML regulations, even if a deletion request is received. Where btg99 is unable to fulfil a rights request in full, we will explain the reason for the limitation in our response.

The btg99 Platform is strictly intended for individuals who are 21 years of age or older. btg99 does not knowingly collect or process personal data from individuals under the age of 21. If btg99 discovers that personal data has been collected from a person under 21 — including through the creation of an account with a false date of birth — btg99 will immediately suspend the account, void all associated bets and transactions, and delete or anonymise all personal data associated with the account as quickly as permitted by applicable record-keeping and AML obligations. If you believe that btg99 may have inadvertently collected data from a person under 21, please contact us immediately at [email protected].

The btg99 Platform may contain references to or integrations with third-party game studios and payment services. The privacy practices of these third parties are governed by their own privacy policies, which are separate from this Policy. btg99 is not responsible for the privacy practices of third-party game providers, payment service providers, or any other third parties. btg99 recommends that you review the privacy policies of any third-party services you interact with in connection with your use of the Platform.

btg99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. When a material change is made to this Policy, btg99 will endeavour to notify registered players by displaying a prominent notice on the Platform or by contacting players via their registered mobile number, at least 14 days before the change takes effect where this is reasonably practicable.

The current version of this Privacy Policy is always available on the Privacy Policy page of the Platform. Your continued use of the btg99 Platform after the effective date of any revision to this Policy constitutes your acceptance of the revised Policy. If you do not agree with any revision, you must cease using the Platform and may request voluntary account closure in accordance with btg99's Terms and Conditions.

btg99 is the data controller in respect of the personal data collected and processed through the btg99 Platform. If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how btg99 handles your personal data, please contact our support team using the details below. All privacy-related requests and complaints will be handled in accordance with btg99's internal privacy governance procedures.

Email: [email protected] (plain text — not a clickable link). btg99 support is available 24 hours a day, seven days a week, Bangladesh Standard Time (BST, UTC+6). Privacy rights requests will be acknowledged within 48 hours and responded to in full within 30 days of receipt of all required information.