btg99 Terms & Conditions — Please Read Carefully

These Terms and Conditions ("Terms", "T&C") constitute a legally binding agreement between you ("User", "Player", "you") and btg99 ("btg99", "we", "us", "our") governing your access to and use of the btg99 website, platform, games, and associated services (collectively, the "Platform"). By registering an account, accessing, or using the btg99 Platform in any way, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must not access or use the Platform.

These Terms apply to all users of the btg99 Platform, including visitors, registered players, and any individuals accessing the Platform from Bangladesh. By using the Platform, you also agree to our Privacy Policy, Responsible Gaming Policy, and any other supplementary policies or rules published by btg99 from time to time, all of which are incorporated into these Terms by reference.

Access to and use of the btg99 Platform is strictly restricted to individuals who meet all of the following eligibility criteria at the time of registration and at all times during which they use the Platform:

• You are at least 21 years of age. btg99 is strictly an adult-only platform. Registering or attempting to use the Platform while under 21 years of age is a material breach of these Terms.
• You are accessing the Platform on your own behalf, as an individual natural person, and not on behalf of a corporation, partnership, or other legal entity unless expressly permitted in writing by btg99.
• You are not a current employee, director, officer, or agent of btg99, nor are you an immediate family member of such a person, and you are not an employee or director of any game content provider or software supplier contracted by btg99.
• You have not previously been excluded from the btg99 Platform for any reason, and you have not been the subject of a self-exclusion request that remains in effect.

btg99 reserves the right to verify eligibility at any time and to request documentary proof of age, identity, or address. Failure to provide satisfactory verification documentation within a reasonable time of request will result in account suspension. btg99 will void any wagers placed and withhold any associated winnings from accounts found to be held by ineligible persons, including persons under 21 years of age.

To access real-money games and place wagers on the btg99 Platform, you must register a personal account. Registration requires a valid Bangladeshi mobile phone number and a password of your choice. You must ensure that all information provided at registration and at any time thereafter is accurate, complete, and up to date. btg99 reserves the right to close any account where registration information is found to be false, misleading, or incomplete.

Each player is permitted to hold only one registered account on the btg99 Platform at any given time. The creation of multiple accounts by a single individual — whether under the same or different personal details — is strictly prohibited and constitutes a material breach of these Terms. btg99 employs detection systems to identify duplicate accounts. Where duplicate accounts are identified, btg99 will close the additional accounts, void any associated bets, and may permanently suspend the player's access to the Platform.

All financial transactions on the btg99 Platform are conducted in Bangladeshi Taka (BDT, ৳). btg99 accepts deposits and processes withdrawals through a range of Bangladesh-specific payment methods. The availability of specific payment channels may vary from time to time at btg99's discretion. All deposits must be made from payment methods registered in the player's own name. btg99 will not process deposits made from payment methods held in the name of a third party.

The following conditions apply to all deposits and withdrawals on the btg99 Platform:

• The minimum deposit amount is ৳100 per transaction. There is no maximum single deposit limit, though btg99 reserves the right to impose deposit limits on individual accounts where required for responsible gaming purposes.
• The minimum withdrawal amount is ৳500 per transaction. Withdrawals will be processed to the same payment method used to make the most recent deposit, where technically possible. btg99 reserves the right to request identity verification (KYC) before processing any withdrawal.
• Withdrawals to mobile wallets (bKash, Nagad, Rocket, Upay) are typically processed within five to ten minutes of approval. Bank transfer withdrawals may take up to three business days. btg99 does not charge fees on standard mobile wallet withdrawals, but your payment provider's own fees may apply.
• btg99 reserves the right to delay or withhold any withdrawal pending completion of identity or source-of-funds verification. Players must cooperate fully with any verification request within the time period specified by btg99. Failure to cooperate may result in account suspension and forfeiture of funds in accordance with applicable law.

btg99 does not accept cash deposits or withdrawals by any means. All transactions must be conducted electronically through the approved payment channels listed in the Platform's Cashier section at the time of the transaction.

btg99 may offer various bonuses and promotional incentives to new and existing players from time to time, including welcome bonuses, reload bonuses, free spins, cashback offers, and VIP loyalty rewards. All bonuses and promotions are subject to specific terms and conditions that are communicated at the time the bonus or promotion is offered. In the event of any conflict between a specific promotion's terms and these general Terms and Conditions, the specific promotion's terms shall prevail in respect of that promotion only.

The following general conditions apply to all bonuses offered on the btg99 Platform unless expressly stated otherwise in the specific promotion's terms:

• Bonus funds are subject to wagering requirements (rollover) before they may be withdrawn as cash. The applicable wagering requirement and eligible games will be specified in the promotion's terms. Unless otherwise stated, bonus funds must be wagered a minimum of 30x before withdrawal.
• Bonuses may only be claimed once per household, IP address, device, and payment method unless the specific promotion expressly states otherwise. btg99 reserves the right to limit bonus eligibility to one claim per player.
• btg99 reserves the right to withdraw, modify, or cancel any bonus or promotion at any time and without prior notice. Where a bonus is withdrawn or modified after it has been credited to a player's account, btg99 will endeavour to provide reasonable advance notice of any material change.
• Bonus abuse — including but not limited to the exploitation of mathematical errors, using multiple accounts to claim the same bonus, or any form of coordinated betting designed to guarantee a positive outcome regardless of game result — will result in immediate account suspension and forfeiture of all bonus funds and any associated winnings.

All games available on the btg99 Platform are provided by certified third-party game studios and use independently audited Random Number Generator (RNG) technology to determine game outcomes. The outcome of any game is determined entirely by the RNG and is statistically random. btg99 does not influence or interfere with game outcomes in any way beyond the published Return to Player (RTP) percentage for each game.

The following conduct rules apply to all betting and gameplay activity on the btg99 Platform:

• All bets placed on the btg99 Platform are final once confirmed. Bets may not be cancelled, amended, or reversed after confirmation except in circumstances where a technical error or system fault is identified by btg99. In such cases, btg99 will investigate and resolve the matter at its sole discretion, which may include voiding affected bets and returning stakes.
• In the event of a disconnection or technical interruption during a live casino game round, the round will be resolved by the game server's recorded outcome. btg99 is not responsible for losses arising from network interruptions or device failures outside of btg99's direct control. Players are advised to ensure a stable internet connection before commencing live casino sessions.
• Sports betting markets on btg99 are subject to the specific rules of the relevant sport and competition. In the event of a match or event being abandoned, postponed, or cancelled, bets will be settled in accordance with the applicable sports betting rules published in the btg99 sportsbook at the time the bet was placed. btg99 reserves the right to suspend betting markets at any time where there is evidence of irregular betting patterns or where the integrity of an event is in question.
• btg99 reserves the right to void any bet placed on an event where the odds were clearly published in error, where a technical fault caused incorrect odds to be displayed, or where the outcome of the event was already known at the time the bet was accepted. In such circumstances, the original stake will be returned to the player's account.

btg99 is committed to promoting responsible gaming and takes the wellbeing of its players seriously. btg99 is strictly a 21+ platform and will not knowingly allow any person under the age of 21 to register or use the Platform. btg99 provides a range of responsible gaming tools that players may activate at any time directly through their account settings without requiring a support request. These tools include voluntary deposit limits (daily, weekly, and monthly), session time reminders, cooling-off periods, and self-exclusion.

Self-exclusion is available to any player who believes their gambling is becoming problematic. A player who activates self-exclusion will be immediately prevented from accessing the Platform for the duration of the exclusion period selected. Self-exclusion periods range from a minimum of 30 days to permanent exclusion. btg99 will use commercially reasonable efforts to prevent the excluded player from opening a new account during the exclusion period. During self-exclusion, the player's remaining balance will be returned to their registered mobile wallet upon request. For further guidance on responsible gaming, please refer to btg99's Responsible Gaming page.

The following conduct is strictly prohibited on the btg99 Platform. Engaging in any of the following may result in immediate account suspension, forfeiture of funds, and referral to relevant authorities:

• Providing false, misleading, or fraudulent information at any stage of registration, verification, or in any communication with btg99 support or compliance teams.
• Using the Platform for any form of money laundering, structuring, or any other activity that violates applicable anti-money laundering (AML) laws and regulations. btg99 operates strict AML and Know Your Customer (KYC) procedures and is required to report suspicious transactions to relevant authorities.
• Attempting to exploit software bugs, system errors, or any technical vulnerability of the Platform for financial gain. Any winnings obtained as a result of exploiting a technical error are void and will not be paid out.
• Using automated betting software, bots, scripts, or any other non-human or artificial intelligence tool to place bets or interact with the Platform in a manner not intended for human players.
• Engaging in collusion with other players for the purpose of manipulating game outcomes or obtaining an unfair advantage, including but not limited to chip-dumping in poker or any coordinated betting strategy designed to circumvent platform rules.

btg99 employs fraud detection, pattern analysis, and account monitoring tools to identify prohibited conduct. Where prohibited conduct is detected, btg99 will act promptly and decisively, including suspending accounts, voiding bets, withholding balances pending investigation, and, where required by law, reporting the conduct to regulatory and law enforcement authorities.

All content on the btg99 Platform, including but not limited to software, graphics, text, logos, icons, images, audio clips, and the compilation and arrangement thereof, is the exclusive property of btg99 or its licensed content providers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes in accordance with these Terms. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any of the material on the btg99 Platform without the prior written consent of btg99, except as necessarily incidental to your personal use of the Platform in the ordinary course.

To the fullest extent permitted by applicable law, btg99 and its officers, directors, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption, arising from or in connection with your use of or inability to use the btg99 Platform, whether based on warranty, contract, tort, or any other legal theory, even if btg99 has been advised of the possibility of such damages.

btg99 provides the Platform on an 'as is' and 'as available' basis without any warranty of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. btg99 does not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. Players access and use the Platform entirely at their own risk.

btg99 reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, for any of the following reasons:

• The player has breached any provision of these Terms and Conditions, including engaging in prohibited conduct, providing false registration information, or attempting to abuse the bonus system.
• btg99 has reasonable grounds to suspect that the player's account is being used for fraudulent, money laundering, or other illegal activity, or that the account has been compromised by an unauthorised third party.
• The player has failed to provide satisfactory identity verification documentation within the time period requested by btg99, or the documentation provided has been found to be fraudulent or invalid.

Where an account is closed by btg99 due to a breach of these Terms, any balance remaining in the account may be withheld pending investigation and may be forfeited in whole or in part where btg99 determines that the breach warrants such action. Where an account is closed at the player's own request, any remaining balance (net of applicable bonus wagering requirements) will be returned to the player's registered payment method within a reasonable time. Players may request voluntary account closure at any time by contacting btg99 support.

btg99 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference and available on the Privacy Policy page of the Platform. By registering an account and using the btg99 Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy. btg99 does not sell your personal data to third parties for marketing purposes. All data is processed and stored with appropriate technical and organisational security measures, including SSL encryption of all Platform connections.

btg99 reserves the right to amend, update, or replace these Terms and Conditions at any time. Where a material change is made to these Terms, btg99 will endeavour to notify registered players via the email address or mobile number associated with their account, or by displaying a prominent notice on the Platform, at least 14 days before the change takes effect where this is reasonably practicable.

Your continued use of the btg99 Platform after any amendment to these Terms takes effect constitutes your acceptance of the revised Terms. If you do not agree with any amendment, you must cease using the Platform and may request voluntary account closure in accordance with Section 11 of these Terms. The current version of these Terms is always available on the Terms & Conditions page of the Platform and supersedes all previous versions.

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with applicable law. In the event of any dispute arising between you and btg99, we encourage you to contact btg99 support in the first instance at [email protected]. btg99 will endeavour to resolve all disputes promptly and fairly through its internal complaints procedure. btg99 aims to acknowledge all formal complaints within 48 hours and to provide a final decision within 14 days of receiving all relevant information. Where a dispute cannot be resolved through btg99's internal procedure, the matter may be referred to an independent alternative dispute resolution (ADR) service.

If you have any questions about these Terms and Conditions, wish to make a formal complaint, or need to contact btg99 for any reason related to your account or use of the Platform, please contact us using the details below. Note that the contact email is provided as plain text only and is not a clickable link — please copy it manually into your email client.

Email: [email protected] (plain text — not a link). btg99 support operates 24 hours a day, seven days a week. Response times for formal complaints may be up to 48 hours. For general account queries, response times are typically under four hours during standard Bangladesh Standard Time (BST, UTC+6) business hours.